As the next political season begins to overwhelm the news feeds we thought we’d share some of the best advice we could find for leaders during these challenging times.
As a leader, you may face situations where you have to address controversial issues that affect your community or organization. These issues may be related to politics, social justice, religion, or any other topic that sparks strong emotions and opinions. How can you communicate effectively in these politically charged times, without alienating or offending anyone?
Here are some tips to help you navigate these challenging conversations:
- Be prepared. Before you speak, identify your key messages and the values that inform them. Know your audience and anticipate their reactions. Research the facts and evidence that support your position, and be ready to cite them1.
- Lead with shared values, not problems. Instead of focusing on what divides you and your audience, emphasize what unites you. Find common ground and appeal to the higher purpose that you all share. For example, if you are talking about education, you can start by saying that you all want the best for the children and their future2.
- Focus on what you are for, not what you are against. Avoid using negative or inflammatory language that may trigger defensiveness or hostility. Instead, use positive and constructive language that shows your vision and goals. For example, instead of saying that you are against racism, say that you are for diversity and inclusion2.
- Use “I” statements instead of “you” statements. When you disagree with someone, it’s easy to fall into the trap of blaming or accusing them of being wrong. This can make them feel attacked and defensive and escalate the conflict. Instead, try to express your own feelings and thoughts using “I” statements, such as “I feel …”, “I think …”, or “I believe …”. This way, you can communicate your perspective without implying that the other person is at fault or ignorant. For example, instead of saying “You don’t care about the environment”, you can say “I care a lot about the environment and I’m worried about the impact of your actions.” This shows respect and invites dialogue, rather than shutting down the conversation.
By following these tips, you can communicate in a way that is respectful, honest, and persuasive. You can also foster a culture of dialogue and collaboration, where everyone feels heard and valued. And you can lead with integrity and courage, even in politically charged times.